customer service

Product packaging and delivery MATTERS!

Hilltop Ranch & Cattle

I ordered some beef sticks from Hilltop Ranch & Cattle for a Girl Scout camping trip a few weeks back. When she delivered my package to the door, I wasn't home but later excitedly opened the package later that evening. They were in a cute brown bag with their logo stamped on the front. Inside was my beef sticks wrapped in twine with a sticker (I LOVE stickers ) and a card with a hand written thank you. Y'all. This is how you do it. I was SOLD. Packaging is one of my favorite forms of marketing.

  • How is your product presented to the customer or delivered?

  • Is there some sort of extra fun freebie or item (like a sticker, candy, etc)?

  • Is there a handwritten note or card that shows your appreciation for their purchase?

These are just some simple ways you can step it up a notch for your clients and customers. Let me tell you, IT TRULY DOES MAKE A DIFFERENCE!

Why not give it a try?